We are a high-quality gold medal seller certified by the platform, and our store with a blue V logo ranks first when searching for "feather". So highly recognized and recommended by the platform. This is the first time we have encountered such a situation, and I am very sorry! Due to a mistake made by the factory staff during packaging, the transparent plastic bag was not properly wrapped, resulting in the logistics being crushed and damaged during transportation. We are actively cooperating and communicating, and have agreed to a refund. After this unfortunate incident occurred, we attached great importance to it and conducted strict packaging inspections on the shipping process. Since then, similar situations have not occurred again and we have received high praise from many customers! Discovering problems and correcting mistakes is the key to making rapid progress. We have been striving to do better and hope that everyone will continue to supervise and trust us.